Are you enthusiastic about delivering exceptional customer service ? Do you thrive in a fast-paced environment where you can make a difference ? Eclerx is looking for a talented Analyst - Inbound Chat - Customer Operations to join our team in Pune .
In website this role, you will be the first point of contact for our valued customers via live chat. You will provide solutions to issues, ensuring a positive and efficient experience.
- Responsibilities include but are not limited to:
- Providing prompt and accurate responses to customers through live chat.
- Troubleshooting customer issues effectively and efficiently.
- Documenting customer interactions and maintaining records accurately.
- Collaborating with other teams to ensure a positive customer journey.
If you are a results-oriented individual with excellent communication and problem-solving skills, we encourage you to apply!
Build your career as an Analyst in Customer Operations - Inbound Chat at Eclerx
Are you a highly motivated individual with a knack for engagement? Do you thrive in a energetic environment and stand out in providing exceptional customer support? If so, Eclerx has an exciting position waiting for you!
We are currently hiring talented Analysts to join our Customer Operations - Inbound Chat team. As an Analyst, you will be the primary liaison for our valued customers, handling their queries in a timely and professional manner.
Utilize your {strongwritten skills to craft clear and concise responses, ensuring a seamless customer journey.
- Contribute in maintaining a high level of customer retention
- Team up with our dedicated support team to handle complex problems
- Always develop your knowledge in our products and services
Become a dynamic team where your contributions are valued, and you have the opportunity to advance in your career. Submit your application today!
Support Analyst Opportunity at Eclerx, Pune
Are you a results-oriented individual with a passion for solving problems? If so, then we have an fantastic opportunity for you! Eclerx is currently seeking a talented and energetic Inbound Chat Analyst to join our team in Pune.
This role involves assisting customers with their needs. You will be the primary resource for customers, providing friendly and helpful service.
We offer a dynamic work environment with opportunities for development. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply!
- Responsibilities include but are not limited to:
- Provide prompt and courteous customer support via chat.
- Respond to customer inquiries in a timely and helpful manner.
- Troubleshoot customer issues and provide solutions.
- Document customer interactions accurately.
- Maintain a positive and professional attitude at all times.
Customer-Focused Analyst Role : Inbound Chat at Eclerx Pune
At Eclerx Pune, we're looking for a passionate Customer-Focused Analyst to join our expanding team. In this exciting role, you'll be the first point of contact for our valued customers via inbound chat. Your responsibility will be to provide exceptional customer service by addressing inquiries, fixing technical issues, and maintaining a pleasant customer experience.
- Employing your problem-solving skills to pinpoint customer issues quickly and efficiently.
- Working with internal teams to address complex customer requests.
- Staying up-to-date on our offerings and industry trends.
If you're a go-getter with a drive to help others, we encourage you to apply. This is your chance to make a real difference in the lives of our customers.
Eclerx is Looking for Inbound Chat Analysts for Customer Operations
Eclerx Pune is currently seeking talented and enthusiastic Inbound Chat Analysts to join its growing Customer Operations team. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. If you are a highly motivated individual who enjoys providing exceptional customer support, this could be the perfect opportunity for you!
Responsibilities will encompass providing prompt and courteous assistance to customers via live chat, resolving inquiries and issues efficiently, and documenting interactions accurately.
- To be successful in this role, you will needTo excel as an Inbound Chat Analyst, candidates shouldSuccessful applicants must a strong understanding of customer service principles, excellent typing skills, and the ability to multitask effectively.
- Proficiency in English is required.Knowledge of additional languages is a plus.Excellent written and verbal communication skills are essential.
Associate - Inbound Chat: Empowering Customers at Eclerx
At Eclerx, our Analyst s for inbound chat are the heart of customer service. They deliver a top-notch experience to each customer who reaches out through our system. These dedicated individuals are driven about resolving customer queries in a timely and friendly manner. By proactively assisting customers, they strengthen lasting bonds and contribute to the overall fulfillment of Eclerx.